Registration
Yes, registration is required to place an order on our website. Having an account helps in managing your orders, tracking shipments, and accessing exclusive offers.
To register, click on the “Register” link on the top right corner of our website. Fill in the required information, such as username, email address, and password, and click “Register” button.
Yes, we take the security of your personal information seriously. Our website uses SSL encryption to protect your data during registration and login processes.
Yes, you can change your registered email address in the account settings section after logging in.
If you forget your password, click on the “Lost Your Password” link on the login page. Enter your registered email address, and an automatic email with a password recovery link will send to your registered email to reset your password.
No, each email address can only be associated with one account on our website.
Yes, you can edit your account information, such as your name, shipping address, and contact details, in the account settings section after logging in.
Yes, you must be at least 18 years old to register an account on our website.
At the moment, we only support registration/login through email addresses and passwords. Social media login options may be available in the future.
Yes, you can unsubscribe from promotional emails by clicking the “Unsubscribe” link at the bottom of any promotional email you receive from us.
Yes, you can request us to delete your account by contacting our customer support team. Please note that deleting your account will also remove any order history and saved information associated with it.
To subscribe to our Newsletter you don’t need to “Register” on our website. You just have to fill-up the required information to subscribe. If you already a registered user then just fill-up your information in the newsletter request form. You will get an email for verification. Once you will verify the email you will be approved to get our newsletter.
Billing & Ordering
For billing purposes, you will need to provide your full name, billing address, contact information like phone and email.
Yes, we take the security of your billing information seriously. Our website uses SSL encryption to protect your data during the billing process.
If your order has not been shipped yet, you may be able to update your billing address. Please contact our customer support team as soon as possible for assistance.
Yes, a physical copy of the invoice will be included with your order when it is shipped.
Yes, a digital copy of the invoice will be sent to your registered email address after your order is confirmed.
If you need to make any changes to your billing information after placing the order, please contact our customer support team as soon as possible. We will assist you based on the order status.
No, for the moment we do not offer GST or tax invoices.
We do not have any hidden charges in the billing process. All charges, including taxes and shipping fees, will be clearly displayed during the checkout process.
You can request a breakdown of the charges on your invoice by contacting our customer support team. If it would be possible we will do it.
To ensure security and prevent fraud, we only accept payments from the account holder or authorized users of the payment method used for the purchase.
If you encounter any issues with your billing or invoice, please contact our customer support team immediately. We will investigate the matter and provide a resolution.
If there is an error in your billing or payment, we will process a refund or correction as necessary. Please contact our customer support team for assistance.
